If you are not happy with your purchase, we will accept a return for a refund or an exchange for the same product or another product. Note if you purchased your product from a 3rd party retailer we are unable to accept your return.
- You may return or exchange your purchase within 30 days of delivery and all products must be in the condition you received.
- Please note that it takes 7 to 10 business days to process returns once they arrive at our location. Upon receipt of your return, we will initiate the refund process. You will receive an e-mail from GPR confirming this.
- Original shipping costs are not refundable. Return and exchange shipping costs are your responsibility. GPR will, however, pay the return shipping costs if the return is a result of our error (incorrect or defective item). A 15% restocking fee may be deducted from your refund.
- AFTER RECEIVING A RETURN AUTHORIZATION from our customer service department - firstname.lastname@example.org, please send the return to our address:
Global Product Resources, Inc.
28381 Vincent Moraga
Temecula, CA 92590
- Returns or exchanges will not be accepted without an RMA number on the packaging.
- Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received. Must be in resale condition, including all hangers and tag
- Exchanges: you will be refunded your original purchase price once we receive the returned items. Meanwhile, you may place another order for the item you wish to purchase which will be then billed as a separate transaction. You do not have to wait for us to receive the original item before placing the new order.
- All returns will only be credited to the original purchasing credit card number.
- If you receive an item from our website as a gift you may exchange the item within 30 days for an equal or lesser value. You must include your original packing list or exchange will not be accepted.
- Please submit a claim using our Claim Form online to begin the process. This is found in the Claims tab at the bottom of the website. Note if your gift was purchased from a 3rd party retailer we are unable to accept your return.