- When the problem with the fan is of a warranty nature, such as a damaged/defective fan, we will take care of this issue by replacing parts or, in some cases, replacing the complete item. We reserve the rights to decide the best option for the issue at hand. We may request you to email us images and/or video of the damage/defect or return the unit for inspection.
- If the nature of the claim is 'customer remorse' or you just don’t like the product, then we can issue a call tag to pick it up, BUT you will be charged a $5 call tag fee, shipping costs to get it back to our warehouse, and a 15% restocking charge. These are all costs our contracted warehouse charges us and that we must pass along to you.
- All warranty claims MUST HAVE PROOF OF PURCHASE for us to start a warranty case and be submitted on our website at www.decobreeze.com/claims. If there is no Proof Of Purchase provided we are unable to process any warranty claim. Please call or email for further direction.
- Our 3 year warranty is ONLY valid on the original item purchased at FULL price. DecoBreeze does NOT offer an extended warranty. The warranty is NOT valid for any refurbished or second hand sales (Amazon used, eBay, etc.).
- If our warehouse has shipped you the wrong item, please contact customer service at (800)979-4326 Ext: 0.
- ALL damaged claims requesting a refund must be reported within 30 days of receiving product or we reserve the right to refuse claim.
- ALL Warranty claims MUST have an RMA# before claim is accepted. Any claim without an RMA# will be denied. You can get retrieve an RMA # by submitting the Claims form through our website.
Shipping and Returns
10810 Painter Ave
Santa Fe Springs, CA 90670
- Returns or exchanges will not be accepted without an RMA number on the packaging.
- Enclose a copy of the order receipt, packing slip, or invoice. We will credit for the product only once received. Must be in resale condition, including all hangers and tag
- Exchanges: you will be refunded your original purchase price once we receive the returned items. Meanwhile, you may place another order for the item you wish to purchase which will be then billed as a separate transaction. You do not have to wait for us to receive the original item before placing the new order.
- All returns will only be credited to the original purchasing credit card number.
- If you receive an item from our website as a gift you may exchange the item within 30 days for an equal or lesser value. You must include your original packing list or exchange will not be accepted.
- Please submit a claim using our Claim Form online to begin the process. This is found in the Claims tab at the bottom of the website.